The boss did not come with a user manual – until now! This book allows you to identify, from the start, what sort of boss you may be letting yourself in for. The strategies suggested are practical instructions to improve your communication skills, body language and actions. This book also works for bosses. Happy employees lead to happy customers, and a happy customer is likely to be more valuable than an unhappy one. Are your employees happy?
This is a book written with a passion born of experience. The author sincerely wishes to empower employees who can be, despite the plethora of management gurus and training courses, manipulated and who are seemingly powerless at the hands of their desperately inadequate managers.
