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Managing Quality

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Managing Quality Synopsis

Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

Includes a glossary of key concepts and a comprehensive resources guide

About This Edition

ISBN: 9781841122212
Publication date:
Author: Amy Zuckerman, Ned Hamson
Publisher: Capstone an imprint of Wiley
Format: Paperback
Pagination: 144 pages
Series: Express Exec
Genres: Business and Management