Fast track route to mastering quality management
Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process
Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum
Includes a glossary of key concepts and a comprehensive resources guide
ISBN: | 9781841122212 |
Publication date: | 29th January 2002 |
Author: | Amy Zuckerman, Ned Hamson |
Publisher: | Capstone an imprint of Wiley |
Format: | Paperback |
Pagination: | 144 pages |
Series: | Express Exec |
Genres: |
Business and Management |