US and European quality awards both contain business effectiveness measures that assess the success of organizations against financial and non-financial attributes. This text addresses the rapidly growing need for assistance to organizations in their self-application of the measures.
| ISBN: | 9780412638909 |
| Publication date: | 3rd March 1995 |
| Author: | C Hakes |
| Publisher: | Springer an imprint of Springer Netherlands |
| Format: | Hardback |
| Pagination: | 210 pages |
| Genres: |
Interdisciplinary studies |