Quality of products/services assumes great importance for manufacturers/providers in the modern competitive world. In fact, the quest for quality is essentially a search for competitiveness. Quality being so critical to products and services, it is worth understanding what it is in its entirety -- its evolution and definition; why it is so important for business and industry; and how to attain, maintain and manage quality of goods manufactured and services offered? This book attempts to provide comprehensive insights into all these aspects.
| ISBN: | 9788177083415 |
| Publication date: | 17th June 2013 |
| Author: | Bholanath Das |
| Publisher: | New Century Publications |
| Format: | Hardback |
| Pagination: | 244 pages |
| Genres: |
Quality Assurance (QA) and Total Quality Management (TQM) |