What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James Heskett, W Earl Sasser
| ISBN: | 9781626565845 |
| Publication date: | 1st September 2015 |
| Author: | James Heskett, W Earl Sasser |
| Publisher: | Berrett-Koehler |
| Format: | Hardback |
| Pagination: | 288 pages |
| Genres: |
Management: leadership and motivation Hospitality and service industries |