Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.
| ISBN: | 9781137437440 |
| Publication date: | 23rd January 2015 |
| Author: | Oshri, Ilan|Kotlarsky, Julia|Willcocks, Leslie P. |
| Publisher: | Palgrave Macmillan UK |
| Format: | Ebook (PDF) |