Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. ITIL® Foundation All-in-One Exam Guide This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. Covers all exam topics, including: • ITIL fundamentals • The service lifecycle • Service strategy • Service design • Service transition • Service operation • Continual service improvement • ITSM in the real world CD ICON Electronic content includes: • Complete practice exams • Videos from the author • PDF copy of the book
| ISBN: | 9780071841603 |
| Publication date: | 16th August 2016 |
| Author: | Jim Davies |
| Publisher: | McGraw-Hill Inc.,US an imprint of McGraw-Hill Education - Europe |
| Format: | Paperback |
| Pagination: | 450 pages |
| Series: | All-in-One |
| Genres: |
Computer certification Network management Business mathematics and systems |