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Get past the hype to discover what quality management programs really work
Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
| ISBN: | 9780071449083 |
| Publication date: | 16th February 2006 |
| Author: | Sid Kemp |
| Publisher: | McGraw Hill an imprint of McGraw-Hill Education |
| Format: | Paperback |
| Pagination: | 355 pages |
| Series: | Demystified Series |
| Genres: |
Quality Assurance (QA) and Total Quality Management (TQM) |