Audiobooks narrated by Steve Menasche

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, 3rd E

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds—both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's 'Best Companies to Work For' and 'Most Admired' lists every year since those surveys have been taken. With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's time-crunched customers who demand a convenient, seamless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer—and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences.

Breanne O. Reeves, Robert Spector (Author), Steve Menasche (Narrator)

Audiobook

Dinosaur Derivatives and Other Trades

Dinosaur Derivatives and Other Trades is an entertaining and compelling tour de force highlighting the paradoxes inherent to the modern financial system. Presented as a series of striking case studies, this book explores certain enigmatic or philosophical puzzles in the finance industry; some of these puzzles may seem slightly absurd at first glance, but all are very relevant to the way finance is conducted in the real world. Each story highlights specific hypocrisies or moral dilemmas that lie at the heart of the system, guiding listeners through the challenges of finance by way of innovative and memorable paradigms. Written in clear, accessible language, this book doesn't claim to offer original financial theory or philosophy as such, but instead deepens the listener's understanding of the system and stimulates independent consideration of the current state of affairs. The financial world, so often viewed as a rather dull place, is secretly alive with possibilities of strange and sometimes wonderful conundrums. There is the possibility, for instance, of a Manhattan auction house selling derivatives to buy swift-swimming predators known as Megalodons (thought to be extinct for millions of years). This book explores this and other curious propositions to point out the paradoxes of finance.

Jeremy Josse (Author), Steve Menasche (Narrator)

Audiobook

Get Shown the Light: Improvisation and Transcendence in the Music of the Grateful Dead

Of all the musical developments of rock in the 1960s, one in particular fundamentally changed the music's structure and listening experience: the incorporation of extended improvisation into live performances. While many bands-including Cream, Pink Floyd, and the Velvet Underground-stretched out their songs with improvisations, no band was more identified with the practice than the Grateful Dead. In Get Shown the Light Michael Kaler examines how the Dead's dedication to improvisation stemmed from their belief that playing in this manner enabled them to touch upon transcendence. Drawing on band testimonials and analyses of early recordings, Kaler traces how the Dead developed an approach to playing music that they believed would facilitate their spiritual goals. He focuses on the band's early years, the significance of their playing Ken Kesey's Acid Test parties, and their evolving exploration of the myriad musical and spiritual possibilities that extended improvisation afforded. Kaler demonstrates that the Grateful Dead developed a radical new way of playing rock music as a means to unleash the spiritual and transformative potential of their music.

Michael Kaler (Author), Steve Menasche (Narrator)

Audiobook

Sunshine State Mafia: A History of Florida's Mobsters, Hit Men, and Wise Guys

A vivid, wild ride through a century of Mafia lore, this book tells stories of organized crime rings that have settled in Florida and made the state their base of operations for bootlegging, gambling, extortion, money laundering, and drug running. Featuring Al Capone and crime rings in Miami and South Florida, the Trafficante family in Tampa, Harlan Blackburn and his gambling empire in Orlando, and many more individuals both infamous and little known, this book explains how and why mob bosses from northern states came to Florida in the early 1900s—they saw the state as a respite from cold weather and a good place to evade law enforcement. Doug Kelly offers never-before-told information from newly released files, interviews with retired police and FBI agents, and his own career as a security consultant during the Cocaine Cowboys era. He also defines roles within Mafia families, discusses how changes in policing have impacted the patterns of criminal organizations, and talks about what distinguishes the Mafia from other groups. Sunshine State Mafia will surprise listeners with its insights into the influence of organized crime in the history of the state's small towns and cities.

Doug Kelly (Author), Steve Menasche (Narrator)

Audiobook

Little Avalanches: A Memoir

As a young girl, Becky is forced to hide from phantom Nazis, subjected to dental procedures without pain medication, and torn from her mother again and again. Growing up in the shadow of her father's PTSD, she wants to know what is wrong but knows not to ask. Her father won't talk about being a Timberwolf, a unit of specially trained night fighters that went into combat first and experienced a 300 percent casualty rate. He returns home with thirteen medals and becomes a doctor, but is haunted by his past. Seeing only his explosive and often dangerous personality, Becky distances herself from the man she wants to love. Yet on the eve of his ninetieth birthday, when Becky looks at the vulnerable man he's become, something shifts, and she asks about the war. He breaks seventy years of silence, offering an unfiltered account of war without glory and revealing the extent of the trauma he's endured. She spends the next several years interviewing, researching, and ultimately understanding the demons she inherited. Because his story is incomplete without hers, and hers is inconceivable without his, Ellis offers both, as well as their year-long aching conversation marked by moments of redeeming grace. With compassionate, unflinching writing, Little Avalanches reminds us that we are profoundly shaped by the secrets we keep and forever changed by the stories we share.

Becky Ellis (Author), Sara Van Beckum, Steve Menasche (Narrator)

Audiobook

100 Proven Ways to Acquire and Keep Clients for Life: The Path to Permanent Business Success

Elevate your client's experience and win more business. This is the first book to detail how professionals can acquire more clients and establish their lasting loyalty through the experience they provide. Many books are written on acquisition strategies, better customer service, or an elevated experience. But none gives the listener the step-by-step tactical strategies to make both acquisition and loyalty happen in concert like this book does. Give your clients the appreciation that they deserve. Working with a company can be stressful for many clients, especially if they feel they are not being heard. 100 Proven Ways to Acquire and Keep Clients for Life reveals effective methods for providing your sincerest attention to your client base. Each chapter examines the best ways to utilize empathy, thoughtfulness, and assurance in delivering an exceptional client experience. In this book, you'll find genuine insight and key tips on creating and managing client relationships such as: what buyers of every product or service actually want and why it matters; the critical link between client acquisition and long-term loyalty; the proven path to engage with people to become the provider of choice; and how to create rock-solid relationships that withstand competitive pressure.

C. Richard Weylman (Author), Steve Menasche (Narrator)

Audiobook

Redefining Retail: 10 Guiding Principles for a Post-Digital World

In Redefining Retail: 10 Guiding Principles for a Post-Digital World, Prof. Philip Kotler and Dr. Giuseppe Stigliano deliver a timely and insightful examination of retail and consumer brand marketing. In the book, you'll find practical and concrete techniques for redefining your organization's internal operations and processes, as well as its business strategy. You'll rethink the entire value chain as you consider the growing importance of sustainability, diversity and inclusion, working policies, and more. The authors describe ten critical principles that should guide the actions of your company, whether you work with a startup, an SME, or a large, established organization. They also discuss the main challenges retailers face in a world that's been fundamentally transformed by the digital revolution; how to future-proof your marketing strategy, including ten guiding principles for a new customer experience at retailers and consumer brands; and the opportunities and threats of creating a seamless customer journey in the physical, digital, and virtual realms. Perfect for managers, entrepreneurs, consultants, and investors in both the B2B and B2C sectors, Redefining Retail will also prove invaluable to students of management, marketing, and business administration, as well as anyone with an interest in the evolution of commerce.

Giuseppe Stigliano, Philip Kotler (Author), Steve Menasche (Narrator)

Audiobook

Crying in the Rain: The Perfect Harmony and Imperfect Lives of the Everly Brothers

The Everly Brothers-aka Don and Phil to fans with an intimate appreciation for them-seemed to exist almost as an apparition. Emerging within the formative era for young Baby Boomers during the blandly regimented '50s, they were a ubiquitous presence, clad in snug suits and skinny ties, hair neatly Brylcreemed, never raising their voices when they sang. The two prim-looking country boys with dark, curiously penetrating eyes and perfectly merged, honey-dipped harmonies, were oddly but comfortably settled as sentimental, soothing, sometimes lovelorn voices of a still-uncharted cultural turf. Magnificent as the duo was, they have until now never received a definitive biography. In Crying in the Rain: The Perfect Harmony and Imperfect Lives Of the Everly Brothers, the details, small and great, roll along on the mighty 'Mississippi,' in near novel-like fashion, revealing facts drawn from exhaustive research and first-hand interviews that trace the character and influences of these hardy but flawed men who grew from teenagers to old men before our eyes. Mark Ribowsky's authoritative book serves as a fitting companion to an unforgettable collection of songs-heard on countless albums, and covered literally thousands of times-whose recording was a long time gone but that will never be forgotten.

Mark Ribowsky (Author), Steve Menasche (Narrator)

Audiobook

Open Talent: Leveraging the Global Workforce to Solve Your Biggest Challenges

In this eye-opening, essential guidebook for the new world of work, John Winsor and Jin Paik, leaders at the Laboratory for Innovation Science at Harvard, show how the massive reset of the pandemic allowed talented workers everywhere to exit their jobs without leaving the workforce. Now some are freelancing for multiple companies or starting small businesses, leaving hiring managers scratching their heads over a workforce gone AWOL. What's more, talent has more power than ever using platforms such as Freelancer.com, Fiverr, and Upwork, setting their own terms for work: what, where, when, and at what price. How can companies adapt? The key, the authors argue, is shifting to a more 'distributed' idea of the organization that revolves around talent (people) and projects, not divisions and offices. In this new model, which the authors call a networked organization, talent is culled from both inside and outside the organization, dispensing with siloed approaches to talent acquisition and instead viewing talent through a single lens: as a global ecosystem that can be tapped as needed. With rich stories, keen insights, and an abundance of practical advice, Winsor and Paik provide a new framework and operating model for transforming your organization into a talent-orchestrating, problem-solving machine.

Jin H. Paik, John Winsor (Author), Steve Menasche (Narrator)

Audiobook

Copyright law was once an esoteric backwater, the special province of professional authors, publishers, and media companies. This is no longer the case. In the age of social media and cloud storage, we have become a copying and sharing culture. Much of our everyday communication, work, and entertainment now directly involves copyright law. Copyright law and policy are ferociously contested. Record labels, movie studios, book publishers, newspapers, and many authors rage that those who share music, video, text, and images over the Internet are 'stealing' their property. By contrast, copyright industry critics celebrate digital technology's potential to make the universe of movies, music, books, and art accessible anytime and anywhere-and to empower individuals the world over to express themselves by sharing and remixing those works. These critics argue that excessive copyright enforcement threatens that promise and stifles creativity. In Copyright: What Everyone Needs to Know®, Neil Netanel explains the concepts needed to understand the heated debates about copyright law and policy. He identifies the combatants, unpacks their arguments, and illuminates what is at stake in the debates over copyright's present and future.

Neil Weinstock Netanel (Author), Steve Menasche (Narrator)

Audiobook

Bugsy's Shadow: Moe Sedway, 'Bugsy' Siegel, and the Birth of Organized Crime in Las Vegas

Early in the Prohibition era, Moe Sedway became part of the New York organized crime gang led by Meyer Lansky and Benjamin 'Bugsy' Siegel. A loyal and highly effective operative for Siegel, Sedway eventually gained monopoly control of the race wire service in Las Vegas and also became an effective casino manager of the Las Vegas Club, El Cortez, and the Rex Club. A breach in their relationship led to rumors that Sedway had gained Lansky's approval for a 'hit' on Siegel. The unsolved mystery of who murdered Bugsy in 1947 has spawned numerous theories about the identity of the hitman, but regardless of who pulled the trigger, Bugsy's death opened the way for Moe to flourish as his own man at last. Long overshadowed by Bugsy in the annals of organized crime in America, Moe Sedway is now at last brought out into the light in this riveting tale of the sensational life and times of one of Vegas's most mysterious and little-known figures.

Larry D. Gragg (Author), Steve Menasche (Narrator)

Audiobook

Warren Buffett: Investor and Entrepreneur

Warren Buffett is perhaps the most accomplished investor of all time. The CEO and chair of Berkshire Hathaway has earned admiration for not only his financial feats but also the philosophy behind them. Todd A. Finkle provides striking new insights into Buffett's career through the lens of entrepreneurship. This book demonstrates that although Buffett is thought of primarily as an investor, one of the secrets to his success has been running Berkshire as an entrepreneur. Finkle-a Buffett family friend-shares his perspective on Buffett's early life and business ventures. The book traces the entrepreneurial paths that shaped Buffett's career, from selling gum door-to-door during childhood to forming Berkshire Hathaway and developing it into a global conglomerate through the imaginative deployment of financial instruments and creative deal making. Finkle considers Buffett's investment methodology, management strategy, and personal philosophy on building a rewarding life in terms of entrepreneurship. He also zeroes in on Buffett's longtime business partner, Charlie Munger, and his contributions to Berkshire's success. Finkle draws key lessons from Buffett's mistakes as well as his successes, using these failures to explore the ways behavioral biases can affect investors and how to overcome them.

Todd A. Finkle (Author), Steve Menasche (Narrator)

Audiobook

Audiobooks Narrated by Steve Menasche