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Audiobooks Narrated by Mark Sanborn
Browse audiobooks narrated by Mark Sanborn, listen to samples and when you're ready head over to Audiobooks.com where you can get 3 FREE audiobooks on us
Includes a PDF workbook!
Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world's top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You'll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (The Fred Factor), whose strategies and techniques will create positive relationships and long term loyalty with your customers.
Have you ever had to offer great service to a difficult customer? Do you and your team know how to guarantee a positive outcome? Learn field-tested processes from this audio collection, complete with case studies, entertaining stories, and new ways of thinking about negative people.
You'll also learn how your choice of words can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid common pitfalls and offer seven secrets of remarkable communication that produce outstanding results. A satisfied customer is the number one asset for any businesses, and now you can get the leading thought leaders and practitioners to train your team for the same price as a business lunch.
*** Please contact Member Services for additional documents.
Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and consistently deliver first-class service. Now, you can get the world's top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You'll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (The Fred Factor), whose strategies and techniques will create positive relationships and long-term loyalty with your customers.
Have you ever had to offer great service to a difficult customer? Do you and your team know how to guarantee a positive outcome? Learn field-tested processes from this audio collection, complete with case studies, entertaining stories, and new ways of thinking about negative people.
You'll also learn how your word choice can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid common pitfalls and offer seven secrets of remarkable communication that produce outstanding results. A satisfied customer is the number one asset for any businesses, and now you can get the top thought leaders and practitioners to train your team for the same price as a business lunch.
Leading a team through periods of rapid change can be a leader's toughest problem. Discover the tools that leaders like Steve Jobs of Apple Computers know: that change managed correctly can result in massive quarterly growth in revenues and earnings while maintaining high morale and fiercely loyal employees. Explore the barriers to change and where they come from, along with the tools to overcome the natural human resistance to change. How you lead your team will shape the direction of your company in the global economy of the twenty-first century. Every good leader knows that you can learn from others'discover the top twelve reasons why organizational change fails from New York Times bestselling authors. Clearly understand the seven phases of change that people experience and you will be equipped to lead your people to success.
Contents include:
Embracing Change! by Dr. Larry Iverson
The Science of Change Management by Dr. Larry Iverson
Leadership Strategies for the Four Stages of Change by Laura Stack
The Foundation for Successful Change by Zig Ziglar
Leading Beyond Your Own Style by Jennifer Sedlock
How to Understand the Generation Differences by Brad Worthley
Leading Others Through the Barriers and Resistance to Change by Dr. Sheila Murray Bethel
The Age of Change'Leading in the 'New Normal' by Dr. Sheila Murray Bethel
The Critical Change Basics Needed to Prosper'Ignore Them and Risk Failure by Dr. Sheila Murray Bethel
Fundamental Qualities of a New Breed of Change Master-Leader by Dr. Sheila Murray Bethel
Build a Personal Coping Strategy'Stay Grounded in the Midst of Change by Dr. Sheila Murray Bethel
The 'S.T.A.R' Model Helps Others Change and Grow by Dr. Sheila Murray Bethel
How'to Stay Positive and Focused in Uncertain Times by Sarita Maybin
The 12 Reasons Why Organizational Change Fails by Mark Sanborn
Clearly understand the seven phases of change that people experience and you will be equipped to lead your people to success.
Clearly understand the seven phases of change that people experience and you will be equipped to lead your people to success.
Please contact Member Services for Additional Documents.
Seize the chance to be extraordinary.
Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Chances are it was someone like Fred the postman--so outstanding in his service that Mark Sanborn realized this mail carrier could be an example for any person wanting to be extraordinary.
The "Fred factor" is summarized by four principles that will release fresh energy, enthusiasm, and creativity in your career and life:
• Make a Difference
• Build Relationships
• Create Value
• Reinvent Yourself
You, too, can apply The Fred Factor to enrich the lives of customers, co-workers, friends, and family members, as well as reach new levels of personal success yourself. Sanborn also shows how to discover and develop other "Freds."
Why not become a "Fred" yourself? You will turn the ordinary moments of life into extraordinary opportunities to make a difference in the world.
In his inspiring new audiobook, You Don't Need a Title to Be a Leader, Mark Sanborn, author of the national bestseller The Fred Factor, shows how each of us can be a leader in our daily lives and make a positive difference, whatever our title or position.
Through the stories of a number of unsung heroes, Sanborn reveals the keys each one of us can use to improve our organizations and enhance our careers. He has an unparalleled ability to explain fundamental business and leadership truths through simple stories and anecdotes. You Don't Need a Title to Be a Leader offers an inspiring message for anyone who wants to take control of his or her life and make a positive difference.
