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Audiobooks Narrated by James P. Womack
Browse audiobooks narrated by James P. Womack, listen to samples and when you're ready head over to Audiobooks.com where you can get 3 FREE audiobooks on us
A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from growing number of sources. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment.
In their bestselling business classic "Lean Thinking," James Womack and Daniel Jones introduced the world to the principles of lean production. In "Lean Solutions," the authors establish the groundbreaking principles of "lean consumption," showing companies how to eliminate inefficiency during consumption.
The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. In this landmark new audiobook, the authors deconstruct this broken producer-consumer model and show businesses how to repair it.
Lean Thinking begins by helping listeners to identify value, asking, "What does the customer really want?" instead of "What can we try to convince the customer to accept?" Lean thinkers then identify the value stream -- every step required to move a specific good or service from initial concept into the hands of the customer -- for each product and ask if each step really creates value. Those that don't -- the great majority -- are then removed, and the remaining steps are conducted in continuous flow at the pull of the customer, as the firm manages toward perfection. As a consequence, lead times, costs of all sorts, and defects shrink, while responsiveness to customer needs and selling prices increase.
In an economic downturn, many companies are searching desperately for a sustainable formula for renewed growth and success. Lean Thinking is that formula -- a proven blueprint and specific action plan that will help any company stabilize its position and grow steadily while better serving its customers, employees, suppliers, and investors.
