Audiobooks Narrated by Caroline H. McLaughlin

More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Custo

The phrase "less is more" may be true about many things, but it's not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have a positive experience. Companies that understand the importance of a relationship, even one individual relationship, are willing to go to any length to ensure that they continue to nurture that relationship. They do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. More Is More provides practical advice for building or improving customer experience that you can apply immediately at your own organization. Because time is of the essence, your customers are not willing to wait for you to get the customer experience right. This book shows you the invisible toxins that are killing your customer experience and your market share and how you should address them. More Is More sets you up for success, outlining the key areas you need to address immediately so you can weather external changes, remain relevant and thrive in the ever-changing business landscape.

Blake Morgan (Author), Caroline H. McLaughlin (Narrator)

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Career Match: Connecting Who You Are With What You'll Love to Do

For some, a job is just a way to pay the bills. For others - those whose careers fit their passions and personalities - it is a source of great satisfaction and success. Career Match is designed to help people discover their ideal work. Using the author's revealing 10-minute self-assessment, the audiobook helps listeners determine their personality style, then walks them through the range of career choices best for them. This indispensable guide will enable anyone to: Identify the type of work that will inspire and exhilarate them Recognize the type of boss and work environment they need to thrive Confirm the rightness of the path they are on - or help them find a better one Speed up their job search The audiobook includes in-depth chapters for each personality type, detailed explanations of career options, and inspiring real-life stories of people who have found fulfillment in work that suits their personality. This invaluable resource will help anyone in need of direction match who they are with what they should do - for a lifetime of gratifying work and greater success. **Contact Customer Service for Additional Material**

Ann Bidou, Shoya Zichy (Author), Caroline H. McLaughlin (Narrator)

Audiobook

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I Ching: The Essential Translation of the Ancient Chinese Oracle and Book of Wisdom

A landmark new translation of the ancient Chinese oracle and book of wisdom Pose a question, then toss three coins (or cast your yarrow stalks) to access the time-honored wisdom of the I Ching. The I Ching, or Book of Change, has been consulted through the ages, in both China and the West, for answers to fundamental questions about the world and our place in it. The oldest extant book of divination, it dates back three thousand years to ancient shamanistic practices involving the ritual preparation of the shoulder bones of oxen. From this early form of communication with the other world, it has become the Chinese spiritual book par excellence. An influence on such cultural icons as Bob Dylan, John Cage, Merce Cunningham, Philip K. Dick, and Philip Pullman, the I Ching is turned to by millions around the world for insights on spiritual growth, business, medicine, genetics, game theory, strategic thinking, and leadership, and of course for the window it opens on China. This new translation, over a decade in the making, is informed by the latest archaeological discoveries and features a gorgeously rendered codex of divination signs-the I Ching's sixty-four Tarot-like hexagrams. It captures the majesty and mystery of this legendary work and charts an illuminating path to self-knowledge.

John Minford (Author), Caroline H. McLaughlin (Narrator)

Audiobook

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