HR & Office Administration Audiobooks | Business & Economics

The Real-Time Revolution: Transforming Your Organization to Value Customer Time

Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done. Business survival requires valuing what customers value-and in our overworked and distraction-rich era, customers value their time above all else. Real-time companies beat their rivals by being faster and more responsive in meeting customer needs. To become a real-time company, as top scholars Jerry Power and Tom Ferratt explain, you need a real-time monitoring and response system. They offer detailed advice on how to put procedures in place that will collect data on how well products or services are saving customer time; identify strengths, weaknesses, threats, and opportunities; and specify innovations needed to save even more customer time. Where should leaders look to innovate? Powers and Ferratt say to search every step in the life of a product or service, from development to production to usage. And for each step, they identify four possible levers for innovation: the design of the products or services themselves, the process used to produce them, the data that can be gathered on their use, and the people who make or provide the product or service. The book features dozens of examples of companies that are getting it right and the innovations they used to help their customers save time, all while helping themselves to a hefty slice of market share. This is a comprehensive, authoritative guide to thriving in a revolution that is sweeping every industry and sector.

Jerry Power, Thomas Ferratt (Author), Jeff Hoyt (Narrator)

Audiobook

Love is Just Damn Good Business: Do What You Love in the Service of People Who Love What You Do

From the bestselling author of The Radical Leap and Greater Than Yourself comes the first book to directly address love as a hard-core business principle that generates measurable results It's time to toss aside the touchy-feely notions of love in business and acknowledge the real power that it holds. Love is not only appropriate in the context of business, it's the foundation of great leadership. To put it bluntly: love is just damn good business. That's the simple but profound truth that leadership consultant Steve Farber has discovered in his extensive work with Fortune 100 companies and other successful businesses. His game-changing approach to love as a practical business strategy will help you to: * Identify your passions-and share them with others * Create a culture of love at work-and spark innovation, productivity, and joy * Serve your customers, so they love how you treat them-and have them coming back for more * Invest time in making personal connections-that are mutually rewarding * Focus on serving the needs of others-they're going to love it * Do what you love-and make it your business, so others love it, too The proven principles you'll find in this book will help you lay the groundwork for a thriving, competitive enterprise. When love is part of your organization's framework and operationalized in its culture, employees and customers feel genuinely valued. Employees who are passionate about the work that they do are more loyal, innovative, creative, and inspired, and that translates to great customer experience. They don't serve others out of obligation, but because of a genuine desire to improve people's lives. And when customers reciprocate by loving your products, your services, and your people, that's when something great happens. That's when you get loyalty. That's when you get raving fans. It's a refreshingly human way of doing business. In addition to Farber's field-tested strategies, you'll find inspiring case studies from a wide range of industries and leaders, revealing self-assessment quizzes, and practical pointers on how to build a corporate culture based on love, the ultimate competitive advantage. At the end of the day, it's just damn good business.

Steve Farber (Author), Steve Farber (Narrator)

Audiobook

Work Tribes: The Surprising Secret to Breakthrough Performance, Astonishing Results, and Keeping Tea

Are you building a typical team… or a high-performance tribe? The motivational power of the desire to belong is the key element for ensuring employee satisfaction and retention, as well as your company’s long-term success. With millions of exhausted employees “living for Friday,” the place we spend most of our time--our workplace--is drudgery. But what happens when leaders revive the workplace by tapping into a hardwired human need? That need, a sense of belonging, can resuscitate employee satisfaction and retention, while also contributing to a company’s long-term success. Employees want more than a job. They want an opportunity to solve essential problems and receive fair pay and benefits. While some companies use slick culture tricks to attract and retain employees, a more meaningful experience can be created by fostering a sense of belonging. How can businesses achieve this? In his new book Work Tribes, Shawn Murphy, CEO of WorqIQ and a sought-after leadership speaker, shows readers how to tap into the motivational pull of belonging. Based on findings from his interviews with leaders and employees at companies such as LinkedIn, The Container Store, Canlis Restaurant, and Barry-Wehmiller, Work Tribes reveals why a human-centered approach is more aligned with the way we work in the twenty-first century. Astonishing outcomes result from making your employees feel welcomed, wanted, and valued--and this book will show you how to transform your team into a unified tribe. ***Please contact Customer Service for additional content.***

Shawn Murphy (Author), John Behrens (Narrator)

Audiobook

The Starfish and the Spider: The Unstoppable Power of Leaderless Organizations

If you cut off a spider's leg, it's crippled; if you cut off its head, it dies. But if you cut off a starfish's leg it grows a new one, and the old leg can grow into an entirely new starfish.What's the hidden power behind the success of Wikipedia, Craigslist, and Skype? What do eBay and General Electric have in common with the abolitionist and women's rights movements? What fundamental choice put General Motors and Toyota on vastly different paths? How could winning a Supreme Court case be the biggest mistake MGM could have made? After five years of ground-breaking research, Ori Brafman and Rod Beckstrom share some unexpected answers, gripping stories, and a tapestry of unlikely connections. The Starfish and the Spider argues that organizations fall into two categories: traditional "spiders," which have a rigid hierarchy and top-down leadership, and revolutionary "starfish," which rely on the power of peer relationships. The Starfish and the Spider explores what happens when starfish take on spiders (such as the music industry vs. Napster, Kazaa, and the P2P services that followed). It reveals how established companies and institutions, from IBM to Intuit to the US government, are also learning how to incorporate starfish principles to achieve success. The book explores: * How the Apaches fended off the powerful Spanish army for 200 years * The power of a simple circle * The importance of catalysts who have an uncanny ability to bring people together * How the Internet has become a breeding ground for leaderless organizations * How Alcoholics Anonymous has reached untold millions with only a shared ideology and without a leader The Starfish and the Spider is the rare book that will change how you understand the world around you.

Ori Brafman, Rod A. Beckstrom (Author), René Ruiz (Narrator)

Audiobook

The Good Ones: Ten Crucial Qualities of High-Character Employees

Employers look for two things when hiring or promoting people: knowledge and skill. They rarely, if ever, consider character. Yet character is the key to extraordinary business success. The Good Ones presents ten crucial qualities of high-character employees, qualities that enhance employee satisfaction, client relationships, and the bottom line. You'll hear stories from managers and employees across the U.S. and beyond who reveal how honesty, courage, loyalty, and patience have helped their organizations maintain an edge over the competition. Each chapter is devoted to a single quality of character and ends with questions employers can use to hire and promote the Good Ones-people who are consistently honest, accountable, fair, and grateful. Whether you're looking to bring new people into your organization or seeking a job or promotion yourself, The Good Ones will help you appreciate in practical terms why character is the missing link to excellence.

Bruce Weinstein PhD, Bruce Weinstein Phd, Bruce Weinstein, Ph.D., Bruce Weinstein, Phd (Author), Bruce Weinstein (Narrator)

Audiobook

How to Be an Inclusive Leader: Your Role in Creating Cultures of Belonging Where Everyone Can Thrive

We know why diversity is important, but how do we drive real change at work? Diversity and inclusion expert Jennifer Brown provides a step-by-step guide for the personal and emotional journey we must undertake to create an inclusive workplace where everyone can thrive. Human potential is unleashed when we feel like we belong. That's why inclusive workplaces experience higher engagement, performance, and profits. But the reality is that many people still feel unable to bring their true selves to work. In a world where the talent pool is becoming increasingly diverse, it's more important than ever for leaders to truly understand how to support inclusion. Drawing on years of work with many leading organizations, Jennifer Brown shows what leaders at any level can do to spark real change. She guides readers through the Inclusive Leader Continuum, a set of four developmental stages: unaware, aware, active, and advocate. Brown describes the hallmarks of each stage, the behaviors and mind-sets that inform it, and what readers can do to keep progressing. Whether you're a powerful CEO or a new employee without direct reports, there are actions you can take that can drastically change the day-to-day reality for your colleagues and the trajectory of your organization. Anyone can-and should-be an inclusive leader. Brown lays out simple steps to help you understand your role, boost your self-awareness, take action, and become a better version of yourself in the process. This book will meet you where you are and provide a road map to create a workplace of greater mutual understanding where everyone's talents can shine.

Jennifer Brown (Author), Jennifer Brown (Narrator)

Audiobook

The Economics of Higher Purpose: Eight Counterintuitive Steps for Creating a Purpose-Driven Organiza

Two distinguished scholars offer eight steps to help organizations discover and embrace an authentic higher purpose-something that will dramatically improve every aspect of any enterprise, including the bottom line. What does a lofty notion like purpose have to do with business basics like the bottom line? Robert E. Quinn and Anjan J. Thakor say pretty much everything. Leaders and managers are taught that employees are self-interested and work resistant, so they create systems of control to combat these expectations. Workers resent these systems, and performance suffers. To address the performance issues, managers double down on the coercion, creating a vicious cycle and a self-fulfilling prophecy. But there is a better way. Quinn and Thakor show that when an authentic higher purpose permeates business strategy and decision-making, the cycle is broken. Employers and employees see themselves as working together toward an inspiring goal, not just trying to hit quarterly targets. They fully engage, become proactive contributors, and, ironically, easily exceed those quarterly targets. Based on their widely acclaimed Harvard Business Review article, Quinn and Thakor offer eight sometimes surprising steps for shifting from a transaction-oriented mind-set focused on constraints to a purpose-oriented mind-set focused on possibility. This iconoclastic book will help any organization discover its authentic purpose and weave it into the fabric of everything it does, leading to unprecedented levels of personal satisfaction, service and product innovation, and economic growth.

Anjan V. Thakor, Robert E. Quinn (Author), Wayne Shepherd (Narrator)

Audiobook

Recognizing and Engaging Employees for Dummies

Recognizing and Engaging Employees for Dummies gives you the tools and information you need to improve morale, productivity, and personal achievement with a successful employee recognition program. Written by a world-leading authority in employee recognition, this book walks you step-by-step through the design and implementation process and describes the incentives that work, the behaviors to reward, and the mechanisms that must be in place for the program to be effective in the long term. You'll learn how to pinpoint the places where engagement and recognition could improve the bottom line, and how to structure the reward for optimal balance between motivational, financial, and organizational effectiveness. With clear explanations and a fun, friendly style, this book is your quick and easy guide to boosting productivity, profit, and customer satisfaction. Happy employees are productive employees. They get results. They innovate. They are the force behind the advancement of industries. Effective employee recognition programs are self-sustaining motivational tools that keep the fire lit. If you're ready to spark the flame, Recognizing and Engaging Employees for Dummies is the ideal guide for designing, implementing, and maintaining the program your employees have been waiting for.

Dr. Bob Nelson (Author), Curt Bonnem (Narrator)

Audiobook

Psychology of Organization

The Industrial and Organizational Psychology is defined as "the branch of psychology that makes use of psychological theories and principles to organizations." It is abbreviated as I/O Psychology. The main area of concern of an I-O psychologist is to resolve issues such as increasing work-place productivity, ensuring proper physical and mental well-being of the people working within the industry, etc. To find appropriate solutions to the issues, an industrial and organizational psychologist is required to perform a variety of tasks such as conducting leadership training, carrying out an evaluation of companies, studying the attitudes and behavior of the workers employed in the companies. The Industrial and Organizational Psychology is comprised of the two sides namely, the Industrial and the Organizational side of psychology, both of which focus on entirely different perspectives however they are not very different from each other in terms of their applications, their goals and their topics of interest. The emergence of World War I and World War II helped in making significant changes in the field of Industrial and Organizational Psychology. After the breakout of World War II, the APA began to look strictly into the proceedings of the I/O Psychology and formulated the Division 14, Industrial and Business Psychology. The I/O Psychologist are trained to perform several qualitative and quantitative studies and tests on the individual working within an industry or organization in order to provide appropriate solutions to their problems which are characterized by the professional practice domains of an I/O psychologist. To help with keeping the psychological matters of a company under control of the industrial and organizational branch of psychology comes into effect.

Introbooks, Introbooks Team (Author), Andrea Giordani, Introbooks (Narrator)

Audiobook

The Art of Negotiating

Negotiation requires Leadership skills when the time of crisis arise and it helps reach not only an optimal but a very successful conclusion. The art of negotiation is particularly critical when dealing with conflicts and sensitive matters. Negotiation skills hold a lot of importance when achieving business agreements. They are vital for resolutions and change. Their importance is not only limited to making treaties or dealing with crises, but they are also important to enhance management and strategic planning. The ability to negotiate is invaluable because it helps develops skills like critical thinking and effective communication. The most important things when it comes to lead the process of negotiation and make it effective is indeed the art which the negotiator beholds. This art can be learned but requires effort and time. Once you master this art, then the world would be at your feet as you can conquer any opponent!

Introbooks, Introbooks Team (Author), Introbooks, Tracy Tupman (Narrator)

Audiobook

Homegrown: How the Red Sox Built a Champion from the Ground Up

The captivating inside story of the historic 2018 Boston Red Sox, as told through the assembly and ascendancy of their talented young core-the culmination of nearly a decade of reporting from one of the most respected baseball writers in the country. The 2018 season was a coronation for the Boston Red Sox. The best team in Major League Baseball-indeed, one of the best teams ever-the Sox won 108 regular season games and then romped through the postseason, going 11-3 against the three next-strongest teams baseball had to offer. As Boston Globe baseball reporter Alex Speier reveals, the Sox' success wasn't a fluke-nor was it guaranteed. It was the result of careful, patient planning and shrewd decision-making that allowed Boston to develop a golden generation of prospects-and then build upon that talented core to assemble a juggernaut. Speier has covered the key players-Mookie Betts, Andrew Benintendi, Xander Bogaerts, Rafael Devers, Jackie Bradley Jr., and many others-since the beginning of their professional careers, as they rose through the minor leagues and ultimately became the heart of this historic championship squad. Drawing upon hundreds of interviews and years of reporting, Homegrown is the definitive look at the construction of an extraordinary team. It is a story that offers startling insights for baseball fans of any team, and anyone looking for the secret to building a successful organization. Why do many highly touted prospects fail, while others rise out of obscurity to become transcendent? How can franchises help their young talent, in whom they've often invested tens of millions of dollars, reach their full potential? And how can management balance long-term aims with the constant pressure to win now? Part insider's account of one of the greatest baseball teams ever, part meditation on how to build a winner, Homegrown offers an illuminating look into how the best of the best are built.

Alex Speier (Author), George Newbern (Narrator)

Audiobook

Chutzpah: Why Israel Is a Hub of Innovation and Entrepreneurship

Discover the secret behind how Israel, a tiny country with the highest concentration of start-ups per capita worldwide, is raising generations of entrepreneurs who are disrupting markets around the globe and bringing change to the world. Dubbed "Silicon Wadi," Israel ranks third in the World Economic Forum Innovation Rating. Despite its small size, it attracts more venture capital per capita than any other country on the planet. What factors have led to these remarkable achievements, and what secrets do Israeli tech entrepreneurs know that others can learn? Tech insider Inbal Arieli goes against the common belief that Israel's outstanding economic accomplishments are the byproduct of its technologically advanced military or the result of long-standing Jewish traditions of study and questioning. Rather, Arieli gives credit to the unique way Israelis are raised in a culture that supports creative thinking and risk taking. Growing up within a tribal-like community, Israelis experience childhoods purposely shaped by challenges and risks-in a culture that encourages and rewards chutzpah. This has helped Israelis develop the courage to pursue unorthodox, and often revolutionary, approaches to change and innovation and is the secret behind the country's economic success. While chutzpah has given generations of Israelis the courage to break away from conventional thinking, the Israeli concept balagan-messiness in Hebrew-is at the root of how Israelis are taught to interact with the world. Instead of following strict rules, balagan fosters ambiguity, encouraging the development of the skills necessary for dealing with the unpredictability of life and business. Living with balagan provides Israelis with the opportunity to constantly practice the soft skills defined by the World Economic Forum as the Skills for the Future, as balagan promotes creativity, problem-solving, and independence-key characteristics of successful entrepreneurs. By revealing the unique ways in which Israelis parent, educate and acculturate, Chutzpah offers invaluable insights and proven strategies for success to aspiring entrepreneurs, parents, executives, innovators, and policymakers.

Inbal Arieli (Author), Yelena Shmulenson (Narrator)

Audiobook

HR & Office Administration Audiobooks in Business & Economics