El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como las suyas. ¿Cómo mantener la calma en una conversación tensa? ¿Cómo permanecer frme frente a determinados comentarios? ¿Cómo saber si eres tú una persona con la que resulta difícil trabajar? De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas
Out of Many, One
In this era of poisonous partisanship, The Reunited States of America is a lifesaving antidote. At a time when loyalty to party seems to be overpowering love of country, it not only explains how we can bridge the partisan divide but also tells the untold story of how our fellow citizens already are doing it.
This book, a manifesto for a movement to reunite America, will help us put a stop to the seemingly endless Left-Right fistfight while honoring the vital role of healthy political debate. Mark Gerzon describes how citizens all over the country - Republicans, Democrats, and independents - are finding common ground on some of the most divisive and difficult issues we face today.
Mark Gerzon invites you to join a campaign--not Republican, Democratic or Independent-- but American. Describing the different ideologies contending for the soul of America today, Gerzon provides a useful guide for leading us back to the principles upon which this country was founded.
