Audiobooks by Karyn Ross

The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness

Kindness and leadership aren't often synonymous. Ask someone to describe 'good leadership' to you and you will hear many adjectives used. And though there are many more that come to mind, kindness isn't one of them. And here's the problem with that. What a leader models-how they think, speak, and act-influences the people they lead. Leaders who think, speak, and act unkindly give legitimacy and permission to those they lead to think, speak, and act in exactly the same unkind ways. In an increasingly fragmented, polarized, and divided world, we need leaders who will bring people together, not divide them. We need kindness to become synonymous with good leadership. The purpose of this book is to teach leaders how to lead with kindness so they can influence the people they lead to create kinder workplaces, organizations, and the world. This book gives you a deep theoretical understanding of the importance of leading with kindness and also provides practical exercises for you to use. By the time you finish the book, you will feel confident in your ability to lead with kindness and also to address organizational problems at work, at home, and in the community with kindness.

Karyn Ross (Author), Jennifer Sun Bell (Narrator)

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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer. With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.

Jeffrey K. Liker, Karyn Ross (Author), Doug Greene (Narrator)

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