New managers, young professionals, current managers: excel in your positions faster than ever before using this trusted go-to guide, revised and updated to address the most modern management challenges.
The jump from star employee to new manager is bigger than most people realize-with opportunities to fail at every step. Stumbling your way through isn't an option.
Learn to conquer every challenge like a pro with the clear, candid advice in The First-Time Manager. For nearly four decades, this trusted guide has brought newcomers up to speed on the nitty-gritty realities of managing people.
Leading meetings, hiring employees, motivating others, actively listening, staying calm under pressure, overcoming resistance-dozens of skills are hammered home with honest explanations of what to expect and how to excel. Examples and action steps round out the lessons.
Plus, this seventh edition delivers new information that helps you manage across generations, use online performance appraisal tools, persuade with stories, oversee remote employees, build a team dynamic, match a boss's style, and more.
With little experience or training, a coveted promotion can become a trial by fire. No one needs that. Turn to the audiobook that thousands have relied on to hit the ground running.
Figures that accompany this material are available in the audiobook companion PDF download.
Ordinary salespeople sell. Extraordinary sales professionals engage. Part of what sets them apart is their ability to understand body language, both their prospect's and their own, and use it to their advantage.
Body Language Sales Secrets directly addresses the need of sales professionals to help them:
Baseline their prospects-recognize the body language that says "I'm at ease with you right now."
- Identify the ways a prospect expresses stress.
- Spot their prospects' moment-to-moment nonverbal cues.
- Understand how and why a prospect's body language can send very different messages within minutes.
- Better yet, after identifying a change in body language, know exactly what to do to either capitalize on it or counter it.
- How to apply body language skills to a wide variety of sales techniques, including relationship selling, solution selling, expertise selling, ROI selling, fear selling, and more.
Body Language Sales Secrets helps salespeople at any level build rapport through active listening, invitational body language, and mirroring and reveals how their own body language can reinforce the perception of competence, relevance, and truth.
