Audiobooks by Gary A. Klein

Streetlights and Shadows: Searching for the Keys to Adaptive Decision Making

An expert explains how the conventional wisdom about decision-making can get us into trouble - and why experience can't be replaced by rules, procedures, or analytical methods. In making decisions, when should we go with our gut and when should we try to analyze every option? When should we use our intuition and when should we rely on logic and statistics? Most of us would probably agree that for important decisions, we should follow certain guidelines - gather as much information as possible, compare the options, pin down the goals before getting started. But in practice, we make some of our best decisions by adapting to circumstances rather than blindly following procedures. In Streetlights and Shadows, Gary Klein debunks the conventional wisdom about how to make decisions. He takes 10 commonly accepted claims about decision-making and shows that they are better suited for the laboratory than for life. The standard advice works well when everything is clear, but the tough decisions involve shadowy conditions of complexity and ambiguity. Gathering masses of information, for example, works if the information is accurate and complete - but that doesn't often happen in the real world. (Think about the careful risk calculations that led to the downfall of the Wall Street investment houses.) Klein offers more realistic ideas about how to make decisions in real-life settings. He provides many examples - ranging from airline pilots and weather forecasters to sports announcers and Captain Jack Aubrey in Patrick O'Brian's Master and Commander novels - to make his point. All these decision makers saw things that others didn't. They used their expertise to pick up cues and to discern patterns and trends. We can make better decisions, Klein tells us, if we are prepared for complexity and ambiguity and if we will stop expecting the data to tell us everything. ©2009 Massachusetts Institute of Technology. Produced and published by Echo Point Books & Media, an independent bookseller in Brattleboro, Vermont.

Gary A. Klein (Author), Douglas James (Narrator)

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Sources of Power: How People Make Decisions (The MIT Press)

A modern classic about how people really make decisions: Drawing on prior experience, using a combination of intuition and analysis. Since its publication twenty years ago, Sources of Power has been enormously influential. The book has sold more than 50,000 copies, has been translated into six languages, has been cited in professional journals that range from Journal of Marketing Research to Journal of Nursing, and is mentioned by Malcolm Gladwell in Blink. Author Gary Klein has collaborated with Nobel laureate Daniel Kahneman and served on a team that redesigned the White House Situation Room to support more effective decision making. The model of decision making Klein proposes in the book has been adopted in fields including law enforcement training and petrochemical plant operation. What is the ground-breaking new way to approach decision making described in this modern classic? We have all seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Klein proposes a naturalistic approach to decision making, which views people as gaining experience that enables them to use a combination of intuition and analysis to make decisions. To illustrate this approach, Klein tells stories of people - from pilots to chess masters - acting under such real-life constraints as time pressure, high stakes, personal responsibility, and shifting conditions. This first ever audio edition of Sources of Power is masterfully narrated by Mike Fraser, a listener favorite. Produced and published by Echo Point Books & Media, an independent bookseller in Brattleboro, Vermont. ©2017 Massachusetts Institute of Technology.

Gary A. Klein (Author), Mike Fraser (Narrator)

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